How is my guest's delivery quote time determined when my restaurant is using Balagan Delivery Services?
The delivery quote time your guest sees is determined by your order quote times + the DoorDash estimated delivery time*. To learn more about setting your quote times, check out this article.
The guest then sees that quote time plus the estimated time DoorDash will take to deliver the order, which DoorDash calculates.
Here's how it works:
- Set your takeout quote time for how long it takes you to prepare the food.
- Toast then uses that time + the estimated delivery time from DoorDash -- that is what your guests will see as the delivery/expected time.
- For example, for an order at 11am with a 15 minute quote time and 20 minute delivery time from DoorDash, the guest would see an 11:35 am delivery/expected time.
How does the driver know when to pick up an order?
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Your order quote times are used as the pickup time for the driver. This is set up in the Takeout & delivery page in your back-end. To learn more on how to set up your quote time, check out this article.
Your order quote times are used as the pickup time for the driver. This is set up in the Takeout & delivery page in your back-end. To learn more on how to set up your quote time, check out this article.
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